Returns & Exchanges
At POWERLOOK, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 7-day return and exchange policy for all unworn items with original tags. Whether it's a size issue or a change of heart, we are here to ensure your shopping experience remains seamless.
Initiate Request
Log into your POWERLOOK account, navigate to 'My Orders', and select the items you wish to return or exchange within 7 days of delivery.
Quality Check Preparation
Ensure the apparel is unused, unwashed, and has all original brand tags and packaging intact to qualify for a successful pickup.
Reverse Pickup
Our courier partner will arrive at your doorstep within 24-48 hours to collect the package and provide you with a physical or digital acknowledgment receipt.
Refund or Replacement
Once the item reaches our warehouse and passes quality inspection, we will initiate your refund to the original payment method or ship your exchanged size immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing